Ironclad Privacy.
Seamless Access.
Your discretion is the foundation of our practice. Below, you will find our complete privacy protocols and logistical details for visiting Uroklinikkaernten. We have designed every touchpoint to protect your identity and ensure a seamless experience.
The Protocol
How we protect your identity from the moment you inquire.
Digital Discretion
Our digital infrastructure is designed for privacy first. We do not utilize tracking pixels in our email communications, nor do we share inquiry data with third-party marketing platforms. Your initial contact is encrypted and accessible only to our senior administrative staff. When you receive communications from us, they arrive without external trackers or embedded beacons that compromise your inbox.
Physical Anonymity
The clinic at St. Veiter Ring 21 features a discreet entrance protocol. Patient arrivals are staggered to ensure privacy in the waiting areas. All documentation utilizes neutral terminology on both invoices and correspondence. We operate strictly by appointment, ensuring that the environment is controlled and no walk-in traffic disrupts the confidentiality of those consulting with our specialists.
Data Retention
In accordance with Austrian medical standards, we retain clinical records for the legally mandated duration. However, digital inquiry data—such as initial contact forms or email threads—are purged or anonymized immediately upon request. You retain full control over your digital footprint with us, distinct from the medical records required for clinical safety.
Your Arrival
Navigating to the clinic with absolute discretion.
Public Transport
Discreet, Zero-Traceability
- • Tram Line 2 stops at "St. Veiter Platz" — a 4-minute walk from the clinic entrance.
- • Ideal for maintaining total anonymity. No parking records or license plate data.
- • Walk through the side street entrance for maximum privacy.
Private Vehicle
Convenient, Controlled Access
- • Underground parking is available at "City Center Garagen" (50m distance).
- • We can validate your parking ticket upon arrival.
- • The clinic entrance is located on the side facade, away from the main street foot traffic.
Need specific directions? We can provide them via secure email.
Request Secure Directions
Direct Contact
We prioritize direct communication. To schedule a consultation or ask logistical questions, please use the secure form or contact us directly via phone. Our lines are open Monday to Friday, 09:00 to 17:00.
We recommend arriving no more than 5 minutes prior to your appointment. The waiting area is private, but arriving significantly early may result in encountering other patients. If you arrive early, feel free to wait in the nearby café or walk the perimeter until your scheduled time.
